✨ HopGo Service Guidelines & Customer FAQs

🚘 Private Charter Transfer Only – What’s Included?

• ✔️ Transportation with driver-guide
• 🛌 Driver’s meals and accommodation (arranged by HopGo)
• 🗓️ Quote based on vehicle type, number of days, and travel route

🏰 Bonus: 1 simplified itinerary suggestion is provided free of charge.

Need extra bookings like 🎫 tickets, 🍣 restaurants, or 🚄 train seats? A separate handling fee applies.

🏨 Hotel Support

• 📬 First proposal is free: 1–2 hotel options
• 🔍 Further research or comparison: $30 USD handling fee
• ❗ For hotels booked elsewhere, support may be limited
• 📌 No markup added to hotel prices

Note: Boutique, onsen, or business hotels may incur extra research fees.

💼 Booking Handling Fee (For Activities & Reservations)

For restaurant bookings, attraction tickets, cultural experiences, or train seats, we charge:

• 10% of the total booking amount as a handling fee

This covers:

• Travel consulting
• Communication with venues
• Payment coordination
• On-site support where needed

We’ll always confirm with you before proceeding with bookings.

📺 Custom Group Planning Fee (Tiered by Group Size)

If you’re planning a group trip and wish to begin the itinerary design and resource coordination, a planning fee is required.

This covers:

• Tailor-made itinerary design
• Hotel option research and comparison
• Preliminary vehicle and supplier coordination
• Preparation of a formal itinerary with estimated pricing

Tiered fee structure based on group size:

• 👥 1–5 guests: $30 USD / group
• 👥 6–9 guests: $70 USD / group
• 👥 10+ guests: $280 USD / group

✅ The planning fee will be fully credited toward your final tour cost once confirmed.

• ❌ If the group is canceled, the fee is non-refundable.
• 📌 This applies to multi-day, multi-destination group trips involving customized hotels, private vehicles, and coordinated activities.

📌 Important Notes for HopGo Clients

• Confirmation & Booking: We proceed after deposit payment.
• Working Hours: Mon–Fri, 9:00–17:00 CST
• Cancellation Rules: Some bookings may be non-refundable.
• Accuracy: Please provide correct info; errors may incur losses.
• Adjustments: Changes may involve additional coordination fees.
• Third-party Services: We’re not liable for externally booked services.

🤔 Frequently Asked Questions

Q1: Can I get hotel suggestions without booking?

A: Yes, 1–2 options are free. Additional research requires $30 USD.

Q2: Can the guide assist with bookings on-site?

A: With handling fee paid, we assist in advance. On-site support not guaranteed.

Q3: What payment methods do you accept?

A: Bank transfer, WeChat, Alipay, Japanese yen cash. Invoice on request.

Q4: Can I book some hotels myself?

A: Yes, but we may not assist with any issues from third-party bookings.

Q5: Can the driver help translate or shop?

A: Daily help is okay; medical or complex cases need professional translator.

Q6: Can I see a sample itinerary first?

A: Yes, a basic version is free. Full planning needs $300 group fee.

Q7: Why is there a handling fee?

A: To cover consulting, booking, payment, and support coordination.

Q8: Do I pay the handling fee if I only book a vehicle?

A: No. It applies only when we assist with reservations.